Premier Smart Support Center

App

Getting Ready

  • Know your Wi-Fi network and password
  • Make sure your mobile device is running iOS 11 or higher or Android 8 or higher
  • Make sure you are connecting to a 2.4GHz Wi-Fi network (Device cannot connect to 5GHz networks)
  • Connect your phone to the same Wi-Fi network you wish to connect the devices

App Setup

Download “Premier Smart” App from App Store

  • Register a new account with your email address
  • Enter verification code sent to your email
  • Create a password
  • Create Family (also can be a Location Name) and rooms > Press “Done” top corner.

Smart Tab - Scenario

Carry out a set of actions when you click the button, like turn on multiple devices on or off at the same time

  • Press the + sign in the top right corner
  • Edit the name of the scene by clicking the pencil icon
  • Change the background image of the scene by pressing the photo icon
  • Click the + symbol to add a device to control in the scene
  • Select the function you want that device to perform
  • Select if you want to put a shortcut to the scene on the home page.
  • You can do this for multiple devices you want to control all at once

Smart Tab - Automation

Performs certain actions when certain conditions are met (If this then that)

  • Press “Add Automatic Action” in the middle or the + sign in the top right
  • Edit the name of the automation by clicking the pencil icon
  • Change the background image of the automation by pressing the photo icon
  • Select the option if you want any or all conditions met
  • Press the + sign to add a condition
  • Select a condition
  • Select the condition options
  • Select “Next” upper right-hand corner
  • Press the + sign next to “Carry out the following actions”
  • Select the action or device you wish to activate
  • Select the option you want to happen
  • Select the valid time period
  • Press “Save” top right-hand corner

Alexa

Amazon Alexa and the Premier Smart home products work together to help you control home appliance nice and easy.

(Camera Products not compatible with Alexa)

There’s no need to go to the switch to adjust your light – just talk to Alexa on your Amazon Echo, Echo Dot, Amazon Tap or Echo Show.

You control your home devices like these:

“Alexa, turn on kitchen light”

“Alexa, turn off kitchen light”

“Alexa, dim living room light”

“Alexa, brighten living room light”

“Alexa, set the living room light to 20 percent”

“Alexa, set bedroom light to Blue”

Connect Alexa to your Premier Smart products in a few simple steps:

  • Download Amazon “Alexa” app from Android or iOS store
  • Configure Alexa Device with the “Alexa” app
  • Search “Premier Smart” skill from the “Alexa” app skills section
  • Click Enable skill ” Premier Smart “, and you’ll be navigated to a login page
  • Input your Premier account username and password
  • If asked, select “Premier Smart” from the list
  • Click “Authorize”
  • Click “Done”
  • Click “Discover Devices”

(You will need to re discover devices each time you add a new one, so we recommend setting up all devices first before setting up the Alexa skill)

OK Google

You can use your Google Smart Speaker to control your home devices like these

(Camera Products not compatible with all Google features)

“Ok Google, turn on kitchen light “

“Ok Google, turn off kitchen light”

“Ok Google, brighten living room light”

“Ok Google, set the living room light to 20 percent”

“Ok Google, set bedroom light to Blue”

FAQ

Can I access my devices from a web browser?

Premier Smart devices can only be set up and used from either the iPhone or Android Smartphone apps.

Can I share with family and friends?

Yes, you can share your Devices with family and friends who will have access to view the Device and control your bulbs, plugs, and other Premier devices. In the Premier app, press the Profile button and click on the “Device Sharing” button, and you will be able to give or revoke sharing permissions. In order to share, the other user should already have downloaded the Premier app and registered a new account.

Can I group multiple Premier devices together?

Yes, you can group multiple devices of the same type together, by room, location, or however else you want. The same devices can be in multiple groups. For example, create a group for “Bedroom” and another group for “Entire House”, and your Bedroom lights can be included in both groups. From your main device list, click on one of the devices you want to group, press the “žžž ” button on the top right for advanced settings, and click Create Group. You’ll then be able to choose which devices you’d like to group together and will be able to rename them.

How Many Devices Can I Control?

Premier’s app can control an unlimited number of devices in an unlimited amount of locations. Your router may have a limit of how many devices can be connected to one router.

My Premier device has a funny name. How do I rename it?

From your main device list, click on one of the devices you want to rename, press the “žžž ” button on the top right for advanced settings, and click

Modify Device Name. You’ll then be able to choose a more familiar name.

What’s the Wireless Range?

The range of your home Wi-Fi is heavily dependent on your home router and the conditions of the room. Check with your router specifications for exact range data.

If my Wi-Fi/Internet goes down, will Premier still work?

Premier products need to be connected to Wi-Fi in order to use them remotely.

What are the requirements for these devices to work?

  • Mobile device running iOS® 10 or higher or Android™ 6 or higher
  • Existing 2.4 GHz Wi-Fi Network

How do I cancel my Video Storage Subscription

Your subscription will automatically cancel at the end of your billing period if you do not renew it.

We are not able to cancel a subscription early and prorate any amount.

How do I view multiple cameras at the same time?

Click on the camera icon in the top right corner of the app.

How do I rearrange the cameras on the multi camera view screen?

Click on the 3 dots on the Locations line and select device management.

then long press on each camera and then drag it to the desired order.

Cloud Recording

How much does Cloud recording cost?

We offer monthly and yearly options for 1 camera or a set of of 3 or 5. If you have more then the allotted sets, you will need to purchase additional packages.  (For example, if you have 8 cameras, you will need to purchase a 5 camera package and a 3 or 5 camera package as well).

1 Camera / 30 Days of Events $5.99  Per Month

1 Camera / 30 Days of Events $59.99  Per Year

3 Cameras / 30 Days of Events $11.99  Per Month

3 Cameras / 30 Days of Events $119.99  Per Year

5 Cameras / 30 Days of Events $15.99  Per Month

5 Cameras / 30 Days of Events $159.99  Per Year

What if I have more then 5 cameras I want to Cloud record?

You can only have a maximum of one, 5 camera subscription.  You can have unlimited single camera subscriptions.

For example, if you have 7 cameras, you can open one 5-pack+2 single subscriptions, or open 7 single subscriptions.

What if I have a camera and want to change one of them on the cloud to another camera instead?

First you need to go to the cloud service in the device and select Storage Plan Settings.

Then from their disable the camera you no longer want linked to the cloud recording. Note doing so remove all recordings of that camera from the cloud. If you need to save anything we recommend downgliding them to your phone prior to disabling it from the cloud.

Where do I look up my past orders?

Go to any camera device and select the settings icon from the top corner.  Then click on “Purchase VAS” and select “My Orders” from the top of the page,

How do I cancel my subscription?

You can go to PayPal or Stripe (which ever you used to pay for the cloud) to cancel the subscription.

You can also fill out the form below.

Note: The form option can take up to 7 business days for the cancelation to take effect. 

How do I change my credit card information?

There is no way to modify existing credit card information, since we do not store any of that information.  We do not have the ability to change anything through emails, support forms or phone calls. You will need to canal you subscription and then redo it.  We apologize if this causes any inconvenience.

Troubleshooting

How do I reset the device back to defaults?

If this is your first time trying to setup the device, skip to step 4

  1. First remove the device from the app.
  2. You can do this by selecting the device from the app, then pressing the setup icon in the top right corner.
  3. Scroll to the bottom of the list and press “Remove Device”
  4. Locate your devices reset button and press it for about 5-10 seconds until you hear it reset.
  5. Set up the device like new.

The device appears offline or unreachable, what should I do?

Make sure your Wi-Fi router is online and in range. Make sure you have the latest functionality by clicking “Check for firmware update” in your device settings.

Cannot connect to your Wi-Fi network.

  • Make sure you entered the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the
  • Wi-Fi signal is too weak, reset your Wi-Fi router and try again.
  • Wi-Fi network is 2.4GHz (not compatible with 5GHz Wi-Fi networks)
  • Try resetting the device

Device is already connected or binded to another account

First try logging out and re logging in as the other account. Then remove the device from that account.

If logging in to the other account is not an option, then on the screen where it tells you the error message, click the link to send the unbinding request.   Please note it can take 2-3 working days to verify the request and unbind the device from the previous account.

I bought my device from someone else and now I cant add it to my account, what should I do?

The easiest and fastest way is to ask the previous owner to log into the app on their phone and delete your device from their app.

If logging in to the other account is not an option, then on the screen where it tells you the error message, click the link to send the unbinding request.   Please note it can take 2-3 working days to verify the request and unbind the device from the previous account.

Cannot share a device

If you are having an issue sharing a device, make sure the other person has downloaded the app and signed up using their email address. They will also have to verify their email address from an email they are sent when signing up.

Then share the device to the same email address they signed up with.

 

If you still need additional help, please use the Support form in the bottom corner to submit what you need help with.